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FAQ


1 How do I go about ordering products from Bagmasters?

2 What credit cards does Bagmasters accept?

3 What is the minimum order value?

4 Why does an administration charge apply for orders under $500 (excluding GST and freight)?

5 Can I establish a 30 day account with Bagmasters?

6 Does your pricing include freight?

7 What is the minimum quantity I can order (MOQ)?

8 Can I request a sample?

9 If my custom made product requires artwork, what format should I deliver it in?

10 How long will it take to receive my order?

11 What does 10% over and under run mean?

12 If I can't find the exact item that suits my purposes, can Bagmasters manufacture a custom made product for me?

13 Can I return my goods if I am not satisfied?

14 What type of warranty do you provide?

 

How do I go about ordering products from Bagmasters?

Our stock products are available to purchase via our online store: https://www.bagmasters.store/ For orders over $500.00 and custom order please call our customer service staff on 03 9564 3500, fax us a purchase order on 03 9564 3555 or email to orders@bagmasters.com.au

 

What credit cards does Bagmasters  accept?

We accept VISA, Mastercard and AMEX. Credit card transactions incur a 2% surcharge on the total value of the order.

 

What is the minimum order value?

There is no minimum order for orders made via the BagMasters online shop. However, orders under $500 (excluding GST and freight) that are phoned or emailed in will incur an administration charge of $50.00 +GST of the order amount whichever is the greater.

 

Why does an administration charge apply for orders under $500 (excluding GST and freight)?

Most of our transactions are business-to-business related but rather than impose higher MOQs due to transaction costs, we apply the administration charge to enable all customers to be supplied.

 

Can I establish a 30 day account with Bagmasters?

If you are a reseller, a larger corporate, a government department, hospital or school, you can establish an account once you have purchased more than $1000 +GST worth of goods from Bagmasters. Below that threshold, we require payment via credit card or electronic funds transfer.

 

Does your pricing include freight?

Unless specifically quoted as free into store (FIS), pricing does not include freight. Bagmasters ships goods across Australia and internationally and freight costs can vary considerably.

 

What is the minimum quantity I can order (MOQ)?

This depends on the type of product you are ordering, and whether it is a stock or custom-made item. As a general rule, the following guidelines apply

1 Re-useable  bags

  • Stock: 1 unit
  • Custom made: 10 units

2 Plastic Mail Bags

  • Stock: 500 units
  • Custom made: 10,000 units (5,000 for larger sizes)

3 Security Seals

  • Stock: 500 units
  • Custom made: 10 000 units

4 Locked Products

  • Stock: 1 unit
  • Custom: 10 units

 

Can I request a sample?

This depends on the type of product.

For re-useable security bags, courier bags, cash bags, mail bags, transport bags, security pouches - essentially any product that is a non-consumable - we ask that customers pay for the sample. If the sample is not suitable, Bagmasters will refund the cost of the sample less the freight cost.

If you are considering a custom made item and wish to have a sample manufactured, a sample fee can be calculated once you have submitted your specifications.

For consumable products such as security seals and plastic mail bags we can send samples for evaluation at no cost.

 

If my custom made product requires artwork, what format should I deliver it in?

We can accept artwork electronically in editable .eps or .pdf formats.

 

How long will it take to receive my order?

If the order is for a stock item, we usually ship next following placement of order. If the order is for a custom made project manufactured in Australia, manufacturing and delivery times are approximately 3-4 weeks, (add 1 week extra if print is required). If the order is for a custom made project manufactured in Asia, manufacturing and delivery times are approximately 8-12 weeks.

 

What does 10% over and under run mean?

This applies to custom made one time use satchels. The acceptable industry standard is for up to a ± 10 % variation on your order as a result of production runs but this variation reduces as order quantity increases.

 

If I can't find the exact item that suits my purposes, can Bagmasters manufacture a custom made product for me?

Yes we can! We can make a product to meet your special requirements or specifications. If we can't manufacture the item, we can source it for you. For further information, please call 03 9564 3500.

 

Can I return my goods if I am not satisfied?

Bagmasters Australia stands behind the quality of all its stock products. If, for whatever reason, you are not satisfied with your purchase, you may return the goods within 7 days for a full refund less freight costs provided they have not been used. For custom made products, goods can only be returned if they are faulty.

 

What type of warranty do you provide?

Our re-useable products are manufactured to the highest quality and are warranted to the original owner against defects in materials and workmanship for a period of 12 months.

 

 
Bagmasters Australia

03 9564 3500

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